• Engage directly with customers to confirm requirements, delivery timelines, and acceptance criteria prior to deployment commencement.

• Raise installation tickets inclusive of a technical Statement of Work (SOW) with Smart Hands or Data Centre teams as required, ensuring pre-deployment readiness checks are completed before work commences.

• Coordinate hardware installation, upgrades, and environment configuration, collaborating with Service Delivery Engineers to prepare for customer handover.

• Conduct and document post-deployment validation checks; ensure services are confirmed as delivered to specification before marking orders complete.

• Support incident coordination where deployment-related issues impact customer environments; liaise with NOC and Engineering to ensure clean transition into operational support.

Infrastructure Capacity & Estate Management

• Maintain accurate, real-time capacity data across the Beeks estate; track utilisation trends and escalate threshold breaches proactively.

• Perform forward-looking capacity forecasting based on the live sales pipeline, flagging constraints to the Head of Projects and Sales with adequate lead time.

• Provide data-driven recommendations for estate expansion or optimisation, supported by utilisation reporting.

• Coordinate monthly cancellations with the NOC to ensure efficient capacity management and accurate estate records.

Procurement & Hardware Coordination

• Translate upcoming deployment requirements into hardware procurement requests, specifying quantities, deadlines, and delivery addresses for the Procurement team.

• Quality-check inbound shipments against purchase orders; escalate discrepancies or delivery failures that risk installation timelines.

• Contribute to hardware demand forecasting by sharing pipeline visibility with Procurement in advance of confirmed orders.

• Coordinate data centre installation schedules and confirm infrastructure readiness prior to hardware arrival on-site.

Licensing & Asset Management

• Request, track, and manage software and platform licensing required to support customer services; ensure licence keys and configuration details are recorded within the relevant installation ticket.

• Contribute to the development and maintenance of runbooks, playbooks, and operational procedure documentation.

• Support automation initiatives that streamline provisioning workflows, ticket management, or reporting.

• Share cross-functional knowledge to maintain operational continuity and support consistent delivery standards across the team.

Skills & Experience:

Technical Knowledge

• Solid understanding of IT infrastructure concepts, hardware provisioning, and data centre operations.

• Familiarity with network and server infrastructure environments, including the provisioning and configuration lifecycle.

• Working knowledge of asset management platforms and infrastructure documentation tooling (experience with Nautobot advantageous).

• Understanding of change management principles and ITIL-aligned service delivery practices.

• Awareness of software licensing models and procurement coordination processes.

Professional Skills

• Excellent written and verbal communication skills; able to produce clear, professional customer-facing documentation.

• High attention to detail and strong organisational skills; capable of managing multiple concurrent priorities without losing accuracy.

• Commercially aware, with an understanding of how operational delivery decisions affect billing, revenue recognition, and customer satisfaction.

• Proactive risk identification — surfaces issues early and communicates them in context of business impact.

• Resilient and calm under pressure in a fast-paced, deadline-driven operational environment.

Tools & Systems

• Proficiency in ticketing and ITSM platforms (e.g. JIRA).

• Experience with asset management or infrastructure inventory systems.

• Competent in Microsoft Office Suite, particularly Excel for reporting and tracking purposes.

• Familiarity with procurement or ERP systems advantageous.

• Degree in Information Technology, Business, or a related field (or equivalent practical experience).

• Project coordination or service management certification advantageous (e.g. PRINCE2 Foundation, CompTIA Project+).